Question 1

How to cancel my subscription?

Accepted Answer

In order to cancel the automatic renewal of your subscription, head to your Arbitery account and open the 'Billing' section. There, you will find information concerning your subscription, including the option to cancel the automatic renewal.

1. Open the 'Billing' page:

2. Click on the 'Cancel' button:

Question 2

How to pick a winner from comments on Instagram?

Accepted Answer

So if you just signed up for Arbitery and ready to select a winner for your giveaway or contest, this page will explain how to do that with our Instagram comment picker.

Contest rules

Click "Select an Action"
Select "Leave a Comment" option
Copy the link to the post you want to pick a winner for Don't know how to do that? Learn here how to find the link to your post.
Paste the link
Adjust the filters if necessary
Click "Add rule"
Double check the list of rules above to make sure everything is right
Click "Draw Winners"

Collecting comments

Next, an automated process of collecting the comments from Instagram will start. The process can sometimes take a while depending on the number of comments under your post. It's not necessary to keep the browser window open. You can close the page and later open it again from the "Draws" page. To continue with picking the winner click the "Draw now" button.

Announcement post

Arbitery automatically collects all the comments and checks if the winner complies with the rules you provided. Once that is done and the winner is known you can start customizing the announcement post. This way you can easily announce the lucky winner and share the generated image to your Instagram feed or story.

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Question 3

Do you offer any sort of free trial?

Accepted Answer

We offer a 30-day money-back guarantee on your initial payment. So if you are not happy within the first 30 days from the time of purchase, just let us know, and we will issue you a refund. No questions asked.

However, most of the time, we are able to solve any issues you may have while using our platform. Feel free to contact our customer support team.

Question 4

Can I cancel my Arbitery account at any time?

Accepted Answer

Yes, you may cancel your account at any time from the Billing page or by contacting our support team.

Question 5

How can I change my password?

Accepted Answer

In case you've forgotten your password and can't access your Arbitery account anymore you can reset it.

Reset your password

If you remember your password but simply want change it for other reasons, please follow the same procedure.

Question 6

Do you have certificates of authenticity?

Accepted Answer

Yes, we provide a digital certificate that indicates the names of the winners and guarantees the transparency of your giveaways.

In order to obtain the certificate, you need to create and publish the announcement for your draw. It can be done right after you selected the winners by clicking Publish button. Please note that you can use the editor on the page to customize the announcement message before publishing.

Another way to publish the announcement is from the Draws page. Each draw that has not been announced yet will have an Announce button next to it as shown on the screenshot below.

Once the announcement is created you will see the a few links that you can share with your audience. One of the links leads to the digital certificate of authenticity that was automatically generated. It serves as a proof that the winners were selected and verified by Arbitery.

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