Question 1

How to cancel my subscription?

Accepted Answer

In order to cancel the automatic renewal of your subscription, head to your Arbitery account and open the 'Billing' section. There, you will find information concerning your subscription, including the option to cancel the automatic renewal.

1. Open the 'Billing' page:

2. Click on the 'Cancel' button:

Question 2

How to pick a winner from comments on Instagram?

Accepted Answer

So if you just signed up for Arbitery and ready to select a winner for your giveaway or contest, this page will explain how to do that with our Instagram comment picker.

Contest rules

Click "Select an Action"
Select "Leave a Comment" option
Copy the link to the post you want to pick a winner for Don't know how to do that? Learn here how to find the link to your post.
Paste the link
Adjust the filters if necessary
Click "Add rule"
Double check the list of rules above to make sure everything is right
Click "Draw Winners"

Collecting comments

Next, an automated process of collecting the comments from Instagram will start. The process can sometimes take a while depending on the number of comments under your post. It's not necessary to keep the browser window open. You can close the page and later open it again from the "Draws" page. To continue with picking the winner click the "Draw now" button.

Announcement post

Arbitery automatically collects all the comments and checks if the winner complies with the rules you provided. Once that is done and the winner is known you can start customizing the announcement post. This way you can easily announce the lucky winner and share the generated image to your Instagram feed or story.

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Question 3

Do you offer any sort of free trial?

Accepted Answer

We offer a 30-day money-back guarantee on your initial payment. So if you are not happy within the first 30 days from the time of purchase, just let us know, and we will issue you a refund. No questions asked.

However, most of the time, we are able to solve any issues you may have while using our platform. Feel free to contact our customer support team.

Question 4

Can I cancel my Arbitery account at any time?

Accepted Answer

Yes, you may cancel your account at any time from the Billing page or by contacting our support team.

Question 5

How to use Arbitery for picking the winners?

Accepted Answer

You just discovered Arbitery and would like to learn about how to use it? We've created this step-by-step tutorial to help you understand how to pick the winners for your giveaway or contest.

Choose the number of winners

First of all, you need to choose the number of winners you want to pick. Arbitery supports up to 50 winners per draw.

Specify the rules of your giveaway

After, you need to provide Arbitery with the entry criteria of your giveaway. These criteria will be used to extract the data from Instagram and verify the compliance of the entrants. Start by selecting an action to add a rule. At the moment, Arbitery supports four types of actions:

like a photo
leave a comment
follow an account
post with a hashtag

Action selection

Once you selected an action and finished configuring additional filters, you should click the "Add Rule" button. This way, you will append the current rule to the list of rules above.

In case you want to combine comments or likes from multiple posts to choose a winner, you can switch the toggle at the top of the list to "ANY".

List of rules

|| Please double check that the rules you specified are correct before continuing to the next step.

Extract data

At this point, Arbitery will start

Question 6

How can I change my password?

Accepted Answer

In case you've forgotten your password and can't access your Arbitery account anymore you can reset it.

Reset your password

If you remember your password but simply want change it for other reasons, please follow the same procedure.

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